Telephone Sales Techniques For Professionals

Due to ever increasing costs of employing face-to-face sales people, selling over the telephone is a growing method of augmenting companies' sales.

The way in which it is conducted is a reflection on the professionalism of that company. It is essential therefore, that the correct procedures are adopted to ensure that customers (and potential customers) are treated in accordance with he company’s image.

The Telephone Techniques course will show your staff methods of obtaining appointments, demonstrations and closing, whilst using an acceptable style.

The course will include ways of handling rejection, pre-call preparation, opening statements, product features and benefits, contact points, goal setting, closing and objection handling.

The course will involve role-play and supporting film.